Improving our Membranes Business

voc2Every year, we survey a handful of our membrane customers to learn about their levels of satisfaction with our prices, delivery time, ordering process, technical assistance and so on. It’s a requirement of ours to stay compliant with our quality standards, but in reality, it’s just a really good thing to be doing each year. Then we process the data and figure out where we can improve. One year, we learned that we were slacking in the timeliness of processing warranty claims and membrane returns. I’m not embarrassed to say that, because we learned a really good lesson and put some great effort towards improving that process. We really value the suggestions our customers give us…although you don’t have to tell us that the carpet in our plant looks like it’s 100 years old… we already know that 🙂